FAQ

Shipping

Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.

Where do you ship?
We currently ship only within the United States.

How long does shipping take?
Processing Time: 1–2 business days (Monday to Friday)
Transit Time: 5–7 business days after processing.
Total Delivery Time: 6–9 business days.

Which carriers do you use?
We ship using reliable carriers such as DHL, FedEx, UPS, and USPS.

Do you ship on weekends or holidays?
No, we do not process or ship orders on weekends or public holidays.

Will I receive tracking information?
Yes, a tracking number will be sent via email once your order has shipped.

How can I track my order?
You can track your shipment at https://unsungoutdoors.com/apps/track123 or directly on the carrier’s website using the tracking number provided in your shipping confirmation email.

What should I do if my package is lost or damaged?
Please contact us within 48 hours at contact@unsungoutdoors.com or call +1 (775) 208-8665 We’ll assist in arranging a resolution such as a replacement or refund.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging with all tags attached.

Who covers return shipping?
The customer is responsible for return shipping costs, including printing and dispatching the return label.

Do you charge restocking fees?
No, we do not charge any restocking fees.

How do I start a return?
Email us at contact@unsungoutdoors.com with your order number, reason for return, and photos if applicable. We’ll provide return authorization and instructions.

Where do I send my return?
Please do not return any items without prior authorization. The return address will be provided once your return request is reviewed and approved.

How long does it take to get my refund?
Refunds are processed within 10 days of receiving the returned item.

How will I know my refund has been processed?
You’ll receive a confirmation email. If you don’t see the refund within the expected timeframe, check with your bank or contact us.

Exchanges & Cancellations

Can I exchange a product?
Yes, we offer free exchanges for defective or incorrect items. If you ordered the wrong item, please return it through our standard return process and place a new order.

How do I cancel an order?
You may cancel your order as long as it has not yet shipped. Once shipped, cancellations are no longer possible and must go through the return process.

Issues & Exceptions

What if I receive a defective or incorrect item?
Contact us within 48 hours. We’ll cover return shipping and send a replacement or issue a full refund.

What if my package doesn’t arrive?
Please reach out to us so we can open an investigation with the shipping carrier.

Contact Information

Unsung Outdoors

Email: contact@unsungoutdoors.com

Phone: +1 (775) 208-8665

Address: 2552 Stanhurst Ave
North Las Vegas, NV 89081

Customer Support Availability: Monday - Friday: 9:00 AM - 6:00 PM (PST)